Your satisfaction is our goal – therefore, your complaint is our opportunity to improve.
Should you ever have cause for complaint, please let us know.
Please use one of the following contact options:
Otto Stadtlander GmbH
In person: At our office in Bremen (Marcusallee 3, 28359 Bremen)
(Monday to Thursday, 8:00 a.m. to 5:00 p.m. Friday, 8:00 a.m. to 4 p.m.)
Email: compliance@osta.de
Please have all relevant details of your complaint ready.
Alternatively, you can send your complaint by postal mail to the following address:
Otto Stadtlander GmbH
Compliance Department
Marcusallee 3
28359 Bremen
Please remember to always include your name and contact information if you would like us to respond to your complaint.
What happens to your complaint?
As soon as we receive your message, we record your complaint and forward it to our compliance management for personal review.
If necessary, the complaint will be forwarded to the relevant department for processing. They will examine and address the issue carefully and then reply to you.
When will you receive a reply?
We will respond to your complaint as quickly as possible. As a rule, you will receive a confirmation of receipt or a final response from us within a week. However, it can happen that a thorough investigation takes some time. In this case, we will send you an interim message.
Your satisfaction is important to us, and we thank you for your support in the continuous improvement of our company.
Sincerely,
Your Otto Stadtlander GmbH